Delivery Info

PACKING

We are guarantee to have best available box to your shipment which the same as we have receive and will definitely inform you and your approval if found box unfit before shipment arranged. All boxes from us further more will be additional wrapped to protect domestic and box prone damages before the shipment to you, which you will aware when you receive.
  • All collections are bubble wrap to have maximum protection!
  • Insert with 6mm double-layer hard board carton for to deliver.
  • It can withstand 5kg external pressure to protect the content damaged.

 

SHIPPING FEES (ON MULTIPLE DELIVERY/ CONSOLE SHIPPING)
 

  1. We will automatically console the orders if the orders / separate orders are fall under similar or close arrival date, all these orders we will console and re-calculate the shipping fees, generally, it will be saver than individual delivery.
  2. All local (or known as West Malaysia delivery addresses) and oversea addresses (by International SAL)  are calculated based on weight of parcel and per shipping transaction, whereas East Malaysia is calculated based on volumetric. 
  3. There will be minimum postage charges for single delivery by the courier services provider/ Pos Malaysia, therefore, the delivery charges will be higher than console shipment and it will be applicable to single order/ invoices by require multiple deliveryby customers. 
  4. In stock items required to be full paid for reservation if required to console with others incoming items in near future.  
  5. Please do provide up-to-date delivery address during order or before the parcel is being pick up by courier driver. We are happy to change for you at FREE at the moment. There is no re-route of delivery once courier picked up, but will return back to our warehouse if  the given address is no longer use. And you require to pay the delivery fees again for resend the parcel out from our warehouse to you new given address.  

 

SHIPPING MODE
 

  1. There are 4 shipping mode (local delivery within Malaysia):
    • Courier Delivery – by Airpak Express Sdn Berhad or GDexpress Sdn Bhd will be used and tracking service will be provided once delivery is pick up. Shipping duration 2-3 working days depends on road traffic condition on the particular time period. Suggest to customer to take this shipping option if you like to have better box condition in receive. We are 100% refund/ replace the items if items gone missing!

    • Express Delivery – by Poslaju Malaysia (for local delivery) is based on volumetrix charges. Its shipping duration is 2-3 working days for Peninsular or even East Malaysia (Sabar & Sarawak).

    • Surface Parcel Delivery / SAL – by POS Malaysia (for local and International delivery) is cheapest mode but should take consideration on packing conditions, prone to damages/dented box at buyers risk due to the handling of pos office. Shipping duration 3-5 working days for within West Malaysia and 10-14 working days for East Malaysia address. For International address it going to takes around 10-20 working days. Buyers have to REQUIREto buy "additional insurance coverage" for the damages/missing parcel by using this postal service, upon buyer request before delivery is made. Insurance coverage charges have to advise per case by case as per buyers request amount.

    • International Express Delivery – by TNT Express is based on volumetrix charges. Its shipping duration is 4-7 working days for international delivery.

  2. No responsible of missing/ box/item damages incurred for SAL/POS Malaysia delivery, but do feedback to us if this happens!

  3. Full purchase price wil be declared in invoices and mark as MERCHANDISE item. Please consult your own national custody on any levies, taxes. This is by national law on actual amount declaration for International Shipments.

  4. Ship Together/ Console shipment is our original selection for our customer unless specify during Order or before shipment.

  5. All parcel will be ready within 24hrs after the confirmation of receiving your payment and arrange the delivery on the NEXT WORKING DAY, otherwise we will inform you if there is any delay.

  6. All shipment will be arranged during working days and no shipment arrange in weekends (Saturday and Sunday)!

  7. Pls provide correct current shipping address as we will follow the current provided shipping address to arrange the parcel to you. There will be additional charges of shipping fees if require to re-route to different states after parcel been arranged by courier company, as courier company will treat it as new shipping request. Please be informed.

SHIPPING TRACKING

AIRPAK Express:
http://www.airpak-express.com/multitrackenq_general.asp

GDexpress:
http://intranet.gdexpress.com/official/etracking.php

Pos Parcel/ SAL:
http://www.pos.com.my/pos/appl/service/sub_e_parcel.asp

PosLaju:
http://www.pos.com.my/pos/appl/service/sub_poslaju.asp

TNT Express:
http://www.tnt.com

7 DAYS WARRANTY

We have 7 days warranty for any below manufacturers related defects, please contact us immediately with email with picture and details description, we will help to claims from factory or determine the level of returns accordingly.
  1. Missing Parts/Runners,
  2. Duplicated Parts/Runners,
  3. Cosmestic or Foreign Material defects,
  4. Damaged apparently from manufacturing process.
  5. Short items from local warehouse.
Please be informed, we are not liable to support any above claims after the reasonable warranty period.