Ordering Info

PRE-ORDERING

These refer stock are physically not available in the market, manufacturers are accepting the order ahead the actual release.
  1. Certain products are only support thru pre-ordering stage.
  2. Order the Pre Order collections into shopping cart and check it out to get an invoice. We shall advise the deposit amount for the order reservation.
  3. For REGULAR RELEASE pre-order item 30% deposit is required for firm order reservation.
  4. For some LIMITED/ EXCLUSIVE RELEASE pr-order Item 50% deposit is required for firm order reservation, usually we shall advise to you once order reserve.
  5. You are allowed to make your deposit payment within 5 working days once confirmation of order receive and please contact us if you need more time for payment process. We will not order the item without bank in confirmation.
  6. Deposit is NOT REFUNDABLE & TRANSFERABLE to other products.
  7. Deposit will be FORFEITED if cancellation by buyers or products not claimed by buyers after reservation periods.
  8. All pre-ordered items shall be collected within 2 weeks (10 days) once stock dock in and enjoy the pre-order price. We shall reserve the final right to remove the pre-order price to original selling price after 2 weeks of product holding or return back to shelf for next inquire. The Deposit of items will be FORFEITED.
  9. We shall reserve the final rights to support the pre/orders, as some makers/products are in SHORT SUPPLY/ ALLOCATION in nature. It will be offered on first come first serve basis. 


ON-HAND STOCK ORDER
All on-hand stock is first come first serve basis or while stock availability.

STORE PICK UP! (pls take note)
For any order pick up from store, pls do bring along Printed out Invoice/Deposit Receipt when collecting the figures/collections. We hope that we shall hand over the right figures to you or your appointed collectors.

ORDER CONFIRMATION
Please be informed all order enter to us, we shall REPLY/UPDATE you an email for order confirmation/ deposit/ status after we receive your order during working hour. If you not receive any update/ confirmation email from us after 2-3 working days, please check on spam/junk folder, it sometime inside there, or else please do email us or contact us about it, it could be connectivity of system/server.

There will be delay of reply your email/order confirmation during weekend (Saturday & Sunday) and Public Holiday, as our admin office is closed on above date. We shall revert your email once resume on next working days. Thanks to your passion and enjoy the shopping with G WING Hobby 2.0

HOLD ORDER
Invoice/order items will be hold for 5 working days once you checkout and you must make your deposit/payment otherwise we will pass the collections to the next inquirer and cancel the order. Please email us gwinghobby@gmail.com or Contact Us if you need more time for your payment process to us.


SPECIAL DEAL/ PROMO ITEMS
Pls be inform that items sold in SPECIAL DEAL/ PROMO price are not exchangeable/ claimable as they are under cost selling, which meant these stocks are selling in no warranty/ claimable condition. We are still do our best to keep the stock at good condition, pack and send with best condition to customer. But again, there are maybe incoming defects in the box as we do not open to inspect every in stock and this is the risk you may have. We are advise you not to buy these Special Deal/ Promo price items if you are not able accept this condition. 

Important Note:
We shall treat that you are agreeing and accepting the above statement of no warranty, when you place an order and paid for these DEAL/ PROMO items.


DISCLAIMER
The collection piece parts itself are no dangerous but is depending on how you handling it. We are not liable for any injuries due to mishandling.

PRIVACY
We understand that you may be concerned about the confidentiality and security of information exchanged between yourself and G Wing Hobby, as you access and ordering with our website.

The personal information you share with us is merely saved within G Wing Hobby with the purpose to serve you better and cater the information to your needs. We are respecting and committed to safeguard it as privacy and confidential. All of our employess are obliged to keep and maintain all personal information as confidential.